All orders can be cancelled within 3 hours of order placement by sending us a message through the Contact Us page or sending us an e-mail to support@pawsomegoods.com.

Once the packaging and shipping process has started, it can no longer be cancelled.

Any order cancellation request that is made after the 3-hour cancellation period will be treated as exchange (if it qualifies) and the return and exchange process will have to be followed.



We offer a 100% money back guarantee on all products that are defective or damaged during shipping.

If you are unsatisfied with the size, color or style of your purchase – please contact us and we will provide a return address and arrange a replacement or refund as preferred.

Customers will be responsible for paying return shipping costs.

We do not issue the refund if:

  • Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
  • Due to change of mind purposes (buyer’s remorse).


*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on the Contact Us page or by sending an e-mail to support@pawsomegoods.com.